AS ISO 10002-2006

Customer satisfaction - Guidelines for complaints handling in organizations (ISO 10002:2004, MOD)

Standards Australia, 04/05/2006

Publisher: AS

File Format: PDF

$34.00$68.45

Description

Published:05/04/2006

Pages:23

File Size:1 file , 390 KB

Note:This product is unavailable in Ukraine, Russia, Belarus

Adopts ISO 10002:2004 to provide guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance and improvement.

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