BS 8477:2014+A1:2020

Code of practice for customer service

BSI Group, 04/29/2020

Publisher: BS

File Format: PDF

$125.00$251.46

Description

Published:29/04/2020

Pages:30

File Size:1 file , 830 KB

Note:This product is unavailable in Ukraine, Russia, Belarus

This British Standard sets out principles for establishing and maintaining an effective customer service culture and mindset in an organization of any size, geographical location or business sector. It also provides recommendations on applying these principles so that the organization has the capability to deliver a consistent standard of service that meets or exceeds the expectations of its customers.

Incorporates the following:
BS 8477:2014

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