BS BIP 0032:2005

Achieving BS 15000. Making metrics work

BSI Group, 06/01/2005

Publisher: BS

File Format: PDF

$15.00$31.75

Description

Published:01/06/2005

Gives a practical view of why metrics and service reports are so important to the delivery of an effective service and to service improvements. It explains the requirements of BS 15000 for service reports, so that the right kind of information is provided at the right time to the right people, meeting the requirements of BS 15000.

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