BS BIP 0032:2006

Achieving ISO/IEC 20000. Making metrics work

BSI Group, 03/31/2006

Publisher: BS

File Format: PDF

$13.00$26.42

Description

Published:31/03/2006

Pages:105

Gives a practical view of metrics and service reports and explains their importance in delivering an effective service and to service improvements.

Also available as part of KIT 190.

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