BS BIP 0036:2006

Achieving ISO/IEC 20000. Keeping the service going

BSI Group, 01/13/2006

Publisher: BS

File Format: PDF

$15.00$31.75

Description

Published:13/01/2006

Pages:122

Explains requirements and processes targeted at keeping customer services running, ranging from correcting incidents as soon as possible through to coping with major outages by having a continuity plan.

Also available as part of KIT 190.

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