BS PD CEN/TS 16880:2015

BS PD CEN/TS 16880:2015 sets out guidance for the implementation of service excellence in order to create outstanding customer experiences, exceed customer expectations and achieve customer delight. It does not focus on the provision of basic customer service which organizations should already have in place.

This document applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.


Cross References:
DIN SPEC 77224:2011
EN ISO 9001
ISO 9001
ISO 10002


All current amendments available at time of purchase are included with the purchase of this document.